Introduction & Acceptance of Terms
By registering an account with WSM Casino, you confirm that you have read, understood, and agreed to these terms and conditions in full. These WSM Casino general rules govern all aspects of your use of our platform, including account registration, deposits, withdrawals, bonuses, and gameplay. They apply from the moment you create an account and remain in effect for as long as you hold one with us.
We are committed to providing a safe, fair, and regulated gaming environment for all of our players. Our platform operates under a valid gaming licence, and we hold ourselves to the standards that come with it. If you do not agree with any part of these terms, we ask that you refrain from registering or continuing to use our services. These terms may be updated periodically, and continued use of the platform following any changes constitutes acceptance of the revised version.
Account Registration & Verification
To access our services, you must complete the account registration process. The steps are straightforward:
- Visit the WSM Casino website
- Click Register or Sign Up
- Complete the account form with your personal details and create your login credentials
- Make your qualifying first deposit to activate your account
Age Requirements: You must be at least 18 years of age to register and play on our platform. We do not knowingly permit minors to create accounts. If we have reason to believe an account holder is underage, we will suspend the account immediately pending verification.
One Account Per Player: Each individual is permitted to hold one account only. Duplicate accounts are a violation of our terms and may result in immediate closure of all associated accounts and forfeiture of any pending balances.
Know Your Customer (KYC) Process: As part of our commitment to responsible and compliant operations, we may request identity verification documents at any point — particularly before processing withdrawals or if unusual account activity is detected. This is a standard requirement under our regulatory obligations. You may be asked to provide proof of identity, proof of address, and proof of payment method ownership. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension or closure.
Restricted Jurisdictions: Our licence is issued by the Curaçao Gaming Authority / Government of Curaçao. Residents of jurisdictions where online gambling is prohibited by local law are not permitted to register or play. It is your responsibility to ensure that online gaming is legal in your location before registering. We reserve the right to close accounts from restricted regions at any time.
Deposits, Withdrawals & Financial Rules
We offer a selection of payment options to accommodate our players, including cryptocurrencies and credit or debit cards. All transactions must be processed using payment methods registered in your own name. The use of third-party accounts for deposits or withdrawals is strictly prohibited and may trigger a review of your account under our anti-money laundering (AML) procedures.
Deposits
Deposits are processed to fund your player account and must be made using personally held and verified payment methods. We do not accept deposits made on behalf of another individual. All deposit attempts are subject to fraud screening, and we reserve the right to decline transactions that appear inconsistent with your typical account behaviour or that raise compliance concerns.
Withdrawals
Withdrawal requests are subject to account verification. If your identity has not been fully verified through our KYC process, withdrawals may be held until verification is complete. Withdrawals must be made using the same method used for your deposit where technically possible, in accordance with standard AML protocols.
We do not publish fixed withdrawal timeframes in these terms, as processing times can vary depending on the payment method selected and the volume of requests at any given time. Our support team is available around the clock to provide guidance on your withdrawal status.
Anti-Money Laundering (AML) Policy
WSM Casino takes financial crime seriously. We are required to monitor transactions for suspicious activity and may report such activity to the appropriate authorities if warranted. Accounts involved in suspected money laundering, structuring of deposits, or other financial irregularities will be suspended pending investigation. Any funds associated with confirmed fraudulent activity are subject to permanent forfeiture.
If you have questions about your payment options or a pending transaction, please contact our support team — we're available 24/7 via live chat or email.
General Bonus & Promotional Terms
WSM Casino offers promotions, including a welcome bonus of up to a 200% match on your first deposit, up to a maximum of $25,000. All bonuses issued through our platform — including this welcome offer — are subject to the general bonus terms outlined here.
Eligibility & Claiming Bonuses
- Bonuses are available to eligible registered players only. They cannot be claimed by players from restricted jurisdictions or those with suspended accounts.
- Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
- Bonuses must be claimed in accordance with the specific promotional terms associated with each offer at the time of issue.
Wagering Requirements
Where wagering requirements apply to a bonus, these must be met in full before any associated winnings can be withdrawn. During an active wagering period, maximum bet limits may apply per spin or hand — placing bets that exceed these limits while a bonus is active may result in the bonus and associated winnings being voided. Please review the specific terms of each promotion before opting in.
Bonus Abuse
We actively monitor for patterns consistent with bonus abuse. This includes, but is not limited to, creating multiple accounts to claim bonuses more than once, using low-risk betting strategies to circumvent wagering requirements, or exploiting promotional errors. Where bonus abuse is identified, we reserve the right to void the bonus, cancel related winnings, and close the account involved.
Our Right to Modify or Withdraw Promotions
We reserve the right to alter, suspend, or cancel any promotion at our discretion, with or without prior notice. In such cases, bonuses already credited to an account will be honoured under the terms in effect at the time of the claim.
Prohibited Activities & Account Closure
To protect the integrity of our platform and the fairness of the gaming environment, certain activities are expressly forbidden. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of account balances:
- Multiple accounts: Registering more than one account per person is not permitted under any circumstances.
- Use of VPNs or proxies: Using virtual private networks, proxies, or similar tools to disguise your location or circumvent geo-restrictions is a violation of these terms.
- Fraud and chargebacks: Initiating fraudulent chargebacks, misrepresenting payment methods, or submitting false documents for verification purposes.
- Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly in live dealer or table game settings.
- Exploiting software errors: Deliberately taking advantage of bugs, glitches, or technical errors on our platform without reporting them.
- Unauthorized automated play: Using bots, scripts, or any form of automated software to interact with our games or platform.
We reserve the right to close any account at our discretion where we have reasonable grounds to believe these terms have been breached. In such cases, our decision is final. If you believe an account action has been taken in error, you may contact our support team to submit a formal query.
Licensing, Jurisdiction & Dispute Resolution
WSM Casino operates under a licence issued by the Curaçao Gaming Authority / Government of Curaçao. All gaming activity on our platform is governed by the conditions of this licence, and we are held to the regulatory standards it prescribes.
These WSM Casino terms of service are governed by the laws applicable under our Curaçao licence. Any disputes arising from the use of our services are subject to resolution under this regulatory framework.
How to Submit a Complaint
If you have a complaint or dispute, we encourage you to contact our support team as a first step. Our team is available 24 hours a day, 7 days a week through the following channels:
- Live Chat — available directly on our website for immediate assistance
- Email — for detailed queries or formal complaints
- FAQs — for quick answers to common questions
We aim to acknowledge and respond to formal complaints in a timely manner. If a resolution cannot be reached through our internal process, the matter may be escalated to the relevant regulatory authority under the terms of our Curaçao licence.
For any questions about these terms or your account, reach out to our support team — we're here to help.