At WSM Casino, we treat privacy as a core part of the service we provide. Our WSM Casino privacy policy explains how we collect, use, store, and protect the personal and financial information you share with us when you register, verify your account, and use our platform. We are committed to handling your data responsibly, keeping our processes clear, and applying practical safeguards designed to protect your information throughout your relationship with us. If you ever have questions about how we manage your data, you can contact support at any time.
The Information We Collect
When you create an account with us, we collect the personal details you provide through our registration form. This includes the information needed to open and manage your player account, confirm your identity, and support the secure use of our services. As part of the sign-up process, you will visit our website, select the registration option, complete the form with your personal details, and create a secure password. In some cases, an opening deposit may also be required to activate a bonus.
We may also collect verification information when needed for compliance and account security. The available account registration information does not specify a fixed list of required documents, which means document requests may depend on the checks necessary for your account or transaction activity. Where verification is required, we use the information provided to support compliance, reduce misuse, and help protect both your account and our platform.
We also process financial and transaction-related data when you make deposits or withdrawals. Based on the payment methods currently available to players in this market, this may include cryptocurrency transactions, including Bitcoin, Ethereum, Litecoin, XRP, and other supported digital assets. We also process payment information related to debit or credit card use where fiat deposits are made through a crypto purchase flow.
- Personal details submitted during registration
- Account verification information where required
- Transaction and payment data for deposits and withdrawals
- Security-related information connected to account access and use
How We Use Your Data
We collect and use personal information for specific operational and legal reasons. First, we use it to create and maintain your account, authenticate your access, and allow you to use our website and services properly. Without this information, we would not be able to provide core account functions or respond effectively to account-related issues.
Your data is also used to process deposits and withdrawals, including checks that help us confirm that transactions are valid and linked to the correct account. This is an important part of our WSM Casino data protection approach. It helps us monitor unusual activity, prevent fraud, investigate possible abuse, and keep our payment environment more secure for all players.
In addition, we may use your information to meet our legal and regulatory responsibilities. This can include identity checks, internal record keeping, security monitoring, and compliance processes linked to anti-money laundering obligations and other applicable rules tied to our operations. We only use data in ways that are relevant to these purposes and proportionate to the service we provide.
From time to time, we may also use contact information to send service messages or account notices. If we offer marketing communications, players can choose not to receive them. You can manage account settings where available or contact support if you want help updating your preferences.
Data Sharing & Third Parties
We do not sell player data. We do not trade personal information to outside parties for unrelated commercial gain. Where data sharing takes place, it is limited to trusted third parties that are necessary for the operation, security, and compliance of our casino services.
For example, we may share relevant information with payment processors and service providers involved in handling deposits, withdrawals, and transaction checks. This can include partners supporting cryptocurrency payments and card-based funding through a crypto purchase flow. We may also share data with technology partners whose services are required to deliver casino products on our platform, including providers connected to our live dealer offering such as Blackjack, Roulette, Baccarat, and other live casino games.
Where legally required, we may disclose information to the Curaçao Gaming Authority or the Government of Curaçao, as these bodies are linked to our licensing framework. We may also share information where necessary to comply with lawful requests, protect our rights, enforce our terms, or support fraud prevention and responsible internal controls.
Whenever third-party access is required, we aim to limit the information shared to what is necessary for the specific task. We also expect our partners to handle personal information with appropriate confidentiality and security standards.
Data Security & Retention
We take practical steps to protect the information entrusted to us. Our security measures are designed to reduce the risk of unauthorized access, misuse, loss, or alteration of personal data. This includes the use of SSL encryption during data transmission, secure server environments, controlled system access, and internal procedures that support safer handling of account and transaction information.
No online system can be guaranteed to be completely risk-free, but we work to maintain safeguards that are appropriate to the nature of the information we process. We also encourage players to protect their own accounts by choosing a strong password, keeping login details confidential, and contacting us promptly if they notice any unusual activity.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including account administration, transaction processing, dispute handling, fraud prevention, and legal compliance. In particular, some information may need to be kept for the period required under rules connected to our licensing framework and anti-money laundering obligations.
When retention is no longer required, we aim to delete or securely manage personal data in line with our legal and operational responsibilities. If you want more detail about how long specific types of information may be held, you can contact support for guidance.
Your Privacy Rights & Contact Info
We believe players should have clear rights over their personal information. Subject to applicable legal and regulatory limits, you may request access to the data we hold about you, ask us to correct inaccurate or incomplete information, or request deletion of certain personal data. In some situations, we may need to retain particular records to comply with legal obligations, security requirements, or anti-money laundering rules, even if a deletion request is made.
If you want to review your details, update information, or raise a privacy concern, you can start by using your account tools where available or by contacting our support team. For help with privacy-related requests, you can reach us through:
- Live chat — available 24/7
- Email — available 24/7 through our support channels
- FAQs — available at any time for general guidance
If you need assistance, please contact support and explain that your request relates to privacy or data protection so it can be handled appropriately. If your request involves account information, we may need to verify your identity before making changes or disclosing personal data. This helps us protect your account and maintain the standards set out in our WSM Casino privacy policy and WSM Casino data protection practices.